Shipping Policy
Our Commitment
At thecraftspost.com, we are committed to getting your carefully selected items to you as quickly and safely as possible. This policy outlines our shipping procedures, delivery timelines, and associated costs. Please read the following information carefully to understand how and when you will receive your order.
Processing Time
Please allow for 1-3 business days for order processing and verification before your order ships. This time is used to prepare your items, ensure order accuracy, and conduct quality checks. Orders are not shipped or delivered on weekends or national holidays. During peak sale periods or promotional events, processing times may be slightly extended. You will be notified via email if there is a significant delay.
Shipping Destinations
We currently ship orders to destinations within the country. We are unable to ship to P.O. boxes or international addresses at this time. The shipping cost for your order will be calculated and displayed at checkout before you complete your purchase.
Shipping Methods and Costs
We partner with reliable carrier services to deliver your orders. The available shipping methods and associated costs will be presented to you during the checkout process. The final shipping cost is dependent on the delivery destination, the size and weight of the products in your order, and the selected shipping speed.
Standard Shipping: This is our most economical option. Delivery typically takes 5-7 business days after your order has been processed and shipped.
Expedited Shipping: For faster delivery, we offer expedited shipping options. Delivery typically takes 2-3 business days after processing. The cost for this service will be calculated at checkout.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package. You can use this tracking number on the carrier’s website to monitor the progress of your delivery.
Delivery
It is your responsibility to ensure the shipping address provided is correct and complete. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If your package is returned to us due to an incorrect address, we will contact you to arrange re-shipping, which may incur additional shipping fees. For the security of your order, we do not require a signature upon delivery by default. Please note that the carrier will leave the package at the provided address at their discretion. thecraftspost.com is not responsible for packages that are lost or stolen after being delivered. If you have concerns about your package being left unattended, we recommend using a business address or exploring the carrier’s delivery management options, which may allow you to provide special instructions or hold the package at a local facility for pickup.
Shipping Damages
thecraftspost.com packs all items with great care to ensure they arrive in perfect condition. In the unlikely event that your order arrives damaged, please contact us immediately. You must notify our customer service team within 48 hours of receipt of the damaged shipment. We may require photographic evidence of the damaged product and its packaging to process your claim and arrange for a replacement or refund.
Backordered Items
If an item in your order is on backorder, we will ship the in-stock items first and the backordered item as soon as it becomes available. You will not be charged additional shipping fees for the shipment of backordered items. You will be notified via email with an updated shipping timeline for any backordered products.
Returns
Please refer to our separate Return & Refund Policy for detailed information on how to return an item. Please note that original shipping costs are non-refundable.
Policy Changes
We reserve the right to amend this shipping policy at any time. Any changes will be posted on this page, and your continued use of our site and services after such changes have been posted will constitute your agreement to the modified policy.
Questions
If you have any questions about our shipping policy or need to check the status of an existing order, please contact our customer service team through the contact information provided on our website. We are here to help.